Help & support
Frequently asked questions
Answers to our most common questions can be found here. If you're not able to find the answer to your question, you can get in touch with us via the contact form at the bottom of this page or call us on 020 3773 1512.
If you have purchased a Combination gift or a Subscription gift, she will be sent the mumdays gift pack which will be delivered inside a plain outer envelope. The voucher is sent in a beautiful foiled voucher sleeve inside our signature blush pink and rose gold wallet.
Inside we also include a letter from mumdays explaining what we do, a personalised note from the sender and an exclusive mumdays booklet which is filled with prompts and inspiration for enjoying the special things motherhood can bring. Our experience packs are sent in a plain outer envelope and can fit through a standard letter box.
Your recipient will be able to log onto mumdays to create an account with us or sign into her existing account. She will then be able to enter the unique ID printed on her mumdays voucher to discover more information about her experiences. From there she will be able to book each experience with each partner, using the partner specific voucher codes that will be revealed to her on her account.
Each experience has an 18 month redemption period.
Mumdays Moments gifts are delivered direct to the recipient’s inbox which you must specify during the checkout process.
To book your experience please head to www.mumdays.co.uk/voucher to create an account with us or login. From here you will find the information you’ll need to book and take your experience(s).
To redeem an experience that is part of a Combination package or Subscription package please make sure that you have your unique mumdays ID code (printed on the voucher you were sent). If you are trying to redeem a mumdays Moment you will need the unique ID provided in the e-voucher gift email.
From your account you will be able to book your experience(s) directly with the experience provider on a date that is mutually convenient (please note that experiences have to be booked in advance and are always subject to availability).
We politely request that you do not contact our customer services team because we do not have information about availability for each of our partners and are unable to make a booking for you.
To avoid disappointment, we recommend that you book as early as possible to ensure that your desired date is available. You must have booked and taken your experience before your voucher expires.
Yes, it is possible to exchange a valid voucher for an alternative experience or service. If you would like to exchange please contact us on firstname.lastname@example.org. If you chose an experience that has a higher value that the one you were gifted then you will be asked to pay the difference in price. The new voucher will keep the same expiry date as the original voucher. Please remember that you are not able to exchange a voucher if you have already made a booking with one of our experience providers and it cannot be refunded once exchanged.
If the experience/s have not been booked with a supplier then we are able to refund the cost of your voucher. Just contact us at email@example.com to arrange the refund. Please remember that refunds are always made to the person who purchased the gift voucher.
We’ve taken a lot of care designing a beautiful experience pack that looks and feels luxurious. The voucher is sent in a beautiful foiled voucher sleeve inside our signature blush pink and rose gold wallet. Inside we also include a letter from mumdays explaining what we do, a personalised note from the sender and an exclusive mumdays booklet which is filled with prompts and inspiration for enjoying the special things motherhood can bring. Our experience packs are sent in a plain outer envelope and can fit through a standard letter box. Please note that some experiences do not include a mumdays experience pack and this will be clearly stated on the product page.
If you order before 2pm, we will usually dispatch the vouchers on the same day for which we give an approximate lead time of three to five working days. First class postage is included in all prices for our Combination and Subscription gifts.
Please note that Royal Mail may still deliver an order up to 10 working days from despatch, so please do not call us until 10 days have elapsed. However, you must let us know no later than 21 days from your order date if your order hasn’t arrived, so that we can investigate.
If you need to present your order urgently, please contact us at firstname.lastname@example.org where we can send over an e-voucher ahead of the experience pack arriving.
All our experiences are valid for 18 months and you must book and take your experience before your voucher expires.
We are sadly not able to issue a replacement voucher if yours has been lost, stolen or destroyed. This is because your original voucher is still valid, and if it is used we will be liable for the cost of this.
Our Standard Delivery service is provided by Royal Mail First Class post, and usually takes around 3-5 working days to arrive (although it may occasionally take longer, up to 10 working days). If you need the voucher by a specific date, we strongly recommend that you contact us via email@example.com to request Special Delivery. (Please note that this service will require a signature upon delivery).
Once your order has been confirmed, we are not able to change any details of the order. We are also not able to change the delivery address, so please make sure you check all the details carefully before confirming the order.
When you receive your voucher you’ll see it has a voucher no. on it.
You can use this when you create an account at www.mumdays.co.uk/voucher and you will automatically see more information about each of your experiences.
If your experience is cancelled by the experience provider, they will arrange to re-book you at a mutually convenient time. Please note that we cannot be held liable for any costs incurred in the event of a booking being cancelled.
Once you’ve made a booking with one of our experience providers you are bound by their terms and conditions, so please make sure that you understand their rules regarding changing or cancelling a booking (particularly at short notice).
We’d love to hear about your mumdays experiences. Our goal is to make mums feel special so please take a moment to let us know what you thought of your mumday and how your experience/s went.
You can leave your review by selecting the gift you received on our Shop Now page and selecting the 'Review' button. All submissions will be checked for moderation and approval before being posted live on our site. If for any reason you are unhappy with any aspect of your experience, you should bring it to the attention of the supplier on the day so that they have the opportunity to resolve it immediately.
In our experience, most queries or concerns can be quickly resolved by the supplier.
If you are still unhappy, however, please write to us at firstname.lastname@example.org explaining the circumstances, along with details of who you spoke to on the day, and we will undertake to investigate it further for you. Please see our Terms and Conditions for more information.
If you would like to become a supplier or experience provider please contact us at email@example.com
Get in touch
If you’ve not been able to find the answer to your question in our Help and FAQ section then please get in touch using the contact form below, or contact us on 020 3773 1512, with more information about your enquiry.
We’re dedicated to keeping our customers happy and as a startup we’re doing our best to respond to all enquiries within 48 hours.
Thanks for your understanding.